Monitor Service Level Agreements With Data Vendors Solution
Monitoring, analysis, and alarming for data provider service level agreements.
The Problem
- Data provider service level agreements can be challenging to monitor, analyze and manage
- Meter data service level shortfalls can lead to billing problems with customers
- Quick early detection of data provider problems is needed to prevent downstream issues
Why Fractal
Delivered parallel meter data management system (MDMS) with Fractal Programming.
Parallel MDMS application identifies all missing data and meter reading errors.
Automatic alerting and alarming of failures to meet data service level agreement metrics.
Utility is able to bill with confidence that meter data is correct.
SOLUTION
- Parallel meter data management system
- Analyze all interval and daily data to locate any missing data elements and test against service level agreement metrics
- Reconcile all interval data against all daily data to check for consistency
- Machine learning module to identify unusual consumption patterns that can indicate meter reading issues
Impact
Increase in bill quality.
Reduction is customer billing complaints and issues.