Customer intimacy is critical.
So be intimate – give the customer control of their data.
A Fractal utility needed to give access to its customers so they could see energy bills on their digital devices.
Every customer could run a scenario analysis for different rate plans – on their phone.
The billing system was too complicated to modify or enhance, so they used Fractal.
Larger customers could perform energy budget forecasting.
The utility was able to provide visibility to wind, solar and overall energy usage.
Customers could even supplement their data through the portal.
This was true customer intimacy, delivered without disturbing their legacy billing system.
It was delivered in 90 days at a cost less than the maintenance of their legacy system.