Billing Quality Assurance Solution
Verification and line item reconciliation of all customer bills including reconciliation against source meter data.
The Problem
- Billing system complexity makes billing errors likely
- Changes in rate structures and rate plan assignments require additional quality assurance checks
- Need to quickly check bills before sending
- Need to reconcile billing input values against source meter data
Why Fractal
Delivered parallel solution with Fractal Programming.
Parallel application ran over 1,000 times faster, reduced storage 90%, and eliminated billing errors.
Utility is able to update rate models in minutes.
Utility now has an independent way of checking billing and meter data.
SOLUTION
- Delivered parallel billing system to check system-of- record billing system
- Reconciled every line item of every bill before being sent to customer
- Rate editor enables real-time changes to rate structures and rate plans
- Billing inputs reconciled against source meter data and any discrepancies flagged
- Rate assignments on every account checked to insure that account qualifies for that rate
Impact
Eliminated need for $35 million billing system rewrite