Solution – Key Customer Outage Management

Customer Contact Management Solution

Critical loads, priority loads, and key account contact management. Automated email, text, and voicemail communication of information, alerts, and alarms.

The Problem

Why Fractal

Fractal enables data portals to be easily built for both internal and external customer use.

Flexible database definitions enable easy addition of attributes for tracking critical, priority, and key accounts.

Native email, text, and voicemail communication for alerting and alarming

Solution scalability for entire customer base.

SOLUTION

Impact

Customers proactively notified and updated on issues.

Changes in customer organization and contact points continually tracked and accounted for.